Our Support Plans are based around 3 different models which were created to fit all instances that businesses may need.
– Pre-paid Support Units
– A pay per unit offering
– 1 Unit = 1 Hour
– Minimum Number of Units = 8
Pay Monthly Support
Our recommendation would be to adopt one of our Pay Monthly Plans:
Our Standard plan is best suited for smaller organisations seeking a low cost, flexible support service, whilst our Premium plan is a more comprehensive, personalised support service for organisations seeking proactive advice and guidance to help them maximise the use of innovative technology.
Pay As You Go Support
– Ad Hoc Support
– Pay after Delivery
– A pay per Hour offering
– Users must Register in Advance
We provide technical support to many of our customers via a call-off arrangement. Customers purchase a number of support units in advance, and these can be used for ad hoc implementation or general support purposes as they wish. Our customers like the flexibility of this approach, which gives them peace of mind in knowing they have access to our best technical resources as and when needed, but without a formal Service Level Agreement (SLA) or monthly fee.